Return & Exchange

15-day returns or exchange
If you are not entirely satisfied with your purchased items, you could return/exchange them for a refund within 15 days. (from the date you received the package). If the item is delivered damaged, the return/exchange shipping fee will be paid by us; if it is a personal preference, you will be responsible for the shipping fees.
Submit a return request
You need to submit a return request to customer service via contact@herabaya.pk. After receiving our confirmation, you’ll get a return address. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.
Process your refunds
When your return package has been delivered to our return address, we will check if the package meets our return conditions, if it does, a refund will be transferred to the payment method you used for your original order as soon as possible. Please check your payment account, the refunds will be transferred within 7-10 business days.

The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
Swimwear, underwear, and custom items are non-refundable.
We do not accept items that are sent back without submitting a return request.
The original shipping fee of your order is non-refundable.

You should submit an order cancellation request here and send an order cancellation request to our customer service team via service@abayaya.com.
After receiving your order cancellation request, we will cancel the order and process a refund to your payment method quickly.

Full name *

Order number *

Email *

Phone *

Request type

Product name

Reason for return / exchange